Booking Terms
Pricing
Current pricing across all Neena Health practices:
- Single session — 45 minutes, $199.
- Five-session package — $875 ($175 per session).
- Twelve-session package — $1,800 ($150 per session).
The price shown at checkout is the price that applies. Your per-session rate is locked for the life of a package.
Payment processing
Booking and payment are handled by our scheduling provider, Acuity Scheduling, and its payment processors. Neena Health does not see or store your card details. Your booking is confirmed by that provider once payment completes.
Package validity and use
Packages run for 18 months from purchase. Sessions can be used at whatever pace suits you within that window, across any coach on your practice’s team. Packages are tied to the practice they were purchased from and are not transferable between Neena Health practices or to another person.
Rescheduling and cancellation
You can reschedule a booked session through the link in your booking confirmation, subject to the notice period shown at the time of booking. If you need to move a session and the link no longer allows it, email hello@neena.health and we will help.
If we need to move a session, we will offer you the earliest alternative that works for you, or a refund of that session at your choice.
Refunds
If a session has not yet taken place, contact hello@neena.health and we will work it out with you. For packages, unused sessions are considered separately from sessions already delivered. We handle refund requests individually rather than by a blanket rule.
What you acknowledge when you book
- This is coaching and education — not medical care, diagnosis, or treatment.
- It is not a substitute for your own doctor or other licensed treating clinicians.
- It is not for medical emergencies. In an emergency, call your local emergency number (911 in the US).
- You are 18 or older.
Completing a booking confirms that you have read and accepted these booking terms, our Terms, our Privacy Policy, and our Disclaimer.
Contact
Questions about a booking: hello@neena.health.